Turnaround Time Policy
At Reliable Dental Lab, we are committed to delivering high-quality restorations on time while accommodating your scheduling needs. Below are our standard turnaround times and rush case options:
Standard Turnaround Times
- All standard products: 10 working days from the date the case is received.
- Repairs and Relines: Turnaround times vary — please call to schedule.
- Same-day service is available on a first-come, first-served basis and must be scheduled in advance.
Metal Framework Cases
- Frameworks: 10 working days — no exceptions.
This is an industry standard due to the precise casting process required for metal frameworks. - Combination Cases (e.g., Upper/Lower Dentures with Opposing Framework): If either arch includes a Framework, the full case will require 10 working days, as both must remain together throughout processing.
Valplast/TCS
- Valplast and TCS Cases: Require 10 working days to complete.
These materials undergo specific processing stages that must be accounted for in your case scheduling.
Rush Cases
Rush services are available for select cases with an additional rush fee. Due to limited availability, all rush cases must be scheduled in advance. Please contact our team to confirm eligibility and turnaround time before sending your case.
Important:
If we have any questions or need additional information, your case will be placed on hold and will not enter production until we receive your response. This can delay your case by several days.
To avoid extended turnaround times, it is essential to respond promptly to any inquiries from our team.
Shipping and Delays
If there are any concerns or shipping delays that may prevent us from meeting the agreed-upon deadline, we will contact you immediately to discuss the situation and adjust expectations accordingly.
We strongly recommend contacting us ahead of time for time-sensitive cases or to confirm turnaround for complex submissions. Turnaround times may be affected by holidays or incomplete information.